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Business Intelligence in Retail: A Best-in-Class Roadmap for Performance Improvement
Aberdeen Group

Aberdeen selected three key performance criteria to distinguish Best-in-Class companies from Industry Average and Laggards. Based on these indicators, Best-in-Class companies showed the following performance:
- An average year-over-year same store sales increase of 11.7%
- 92% have increased their profit margin, with an average increase of 9.3%
- Increased their customer retention by an average of 12.2%
 
 
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