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Are You Ignoring Your Customers?

Conversocial

This report unearths the customer service offerings of the ten most loved and hated retailers in the United States. The authors analyse how these retailers are meeting the challenge of delivering great social customer experiences.

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Understanding Customer Retention in the Retail Industry
Driving Retail Loyalty through Real-Time Customer Interactions at the Points of Truth
Reverse Loyalty: An Alternative To Customer Loyalty
"Smart" Loyalty in Petroleum Retail
The Power of Loyalty: Understanding Loyalty Programs in Retail
Loyalty Management in Retail: Preparing for the next century of loyalty management in the retail industry
Loyalty 360 Weighs in on 12 Key Loyalty Marketing Trends for 2010
An Overview of Retail Customer Loyalty Programs: The 7 Key Areas Leading Retailers Need to Focus on
Customer Centric Loyalty Programs as Key to High Performance Retailing
The Retail Enhanced Loyalty Program Roadmap: Strategy, Best Practices and Technology Options

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