| Week At a Glance |  |  | News - Headlines, Apparel, Specialty..News - Food, QSR ..TrendsInsight | News - Headlines, Apparel, Specialty .. |  | | | A second innings of slowdown could spell doom for bigger retailersFinancial Express Even as India's nascent retail sector struggles to emerge from the wrenching economic slowdown that hit the country in late 2008, signs of another meltdown that could spell doom have started emerging. This time, too, the first to get hit are the smaller chains. The chemical-to-textile GHCL, which bought the struggling UK-based retailer Rosebys in 2006 and brought the brand to India with plans to open hundreds of outlets, recently halted operations of the home furnishing business. Rosebys' closure followed that of Spinach supermarkets, owned by Mumbai-based Wadhawan Retail. Analysts maintain that a slowdown, this time, could impact not only the smaller firms, but also bigger retailers like Pantaloon Retail, Reliance Retail and the retail ventures of the Aditya Birla Group and Bharti Enterprises. However, retailers are "better prepared" for a slowdown this time, experts say.  | |

Future Group firm, Pantaloon Retail India Ltd (PRIL) said that it plans to raise up to Rs. 1,500 crore by issuing equity-linked securities amounting to stake dilution of not more than 15 percent. In a filing to the BSE, PRIL said its Board of Directors, which met on Monday, approved the raising of additional long-term funds. The securities could be convertible instruments, convertible into shares, debt instruments with attached warrants giving right to the holder of such warrants to subscribe for Equity/Class B Shares, issue of Equity/Class B shares, it added. The issue of such securities would be for an amount not exceeding Rs. 1,500 crore, it said, adding the proposal is subject to shareholders approval.  | |






Reliance Digital launches private label, ReconnectMerinews Reliance Digital, a multi-brand retail destination for a wide range of electronic gadgets and durables, has launched its own private label under the name Reconnect, at Reliance Digital stores in Ambi Mall, Gurgaon, Amanora Mall, Pune, and in malls in Hyderabad, Bangalore and Vashi. An exclusive Reconnect experience zone will be featured at the Reliance Digital stores for customers to see and test the products, in true-to-life settings.  | |


Landmark Group, the retail and hospitality giant, said that its annual Middle East revenue was on track to exceed $5 billion by 2015, with expansion and diversification plans "going full steam ahead." The conglomerate, which has marked a milestone with more than 1,000 outlets encompassing 18 million square feet of retail space across its portfolios in the Middle East and India, believes that the main drivers of the projected growth would be markets in Egypt, Lebanon and Turkey. Vipen Sethi, Chief Executive of Landmark Group, said that over the past four decades, the group has developed a spate of in-house brands that have emerged to become market leaders. Centrepoint, Babyshop, Splash, Shoe Mart, Lifestyle, Beautybay, Iconic, Emax, Home Centre, Q Home Decor, Max and Shoexpress are some of the homegrown products under the group's umbrella.  | |
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Bharti Retail on Friday launched a new format called Easyday Hyper, thus making its entry into the Western region, while Reliance Retail opened its first hypermarket under the RelianceMart brand in the city. While Easyday Hyper offers over 20,000 products that include 475 new items across categories such as jams and spreads, spices, flour, biscuits, namkeens, ethnic sweets, oils, ready to fry, chocolates, the RelianceMart offers over 20,000 products in fashion, apparel, consumer electronics, home ideas, leisure, beauty and style, fresh fruits and vegetables, dairy, grocery, telecom, gift items, entertainment, health and wellness products among others. RelianceMart will employ 200 people and its loyalty-based programme 'RelianceOne' that has over 6 million customers. The Mukesh Ambani firm now has 12 outlets under the RelianceMart brand.  | |

The western concept of grabbing a bite and a morning cuppa at the neighbourhood cafe/restaurant is making its presence felt in Bangalore. Popular cafe chains like Cafe Coffee Day (CCD) and Barista, quick service restaurant McDonald's and casual dining restaurant Au Bon Pain, now open shop between 7am and 8am offering the option of breakfast on-the-go. Interestingly, it's a complete meal at under Rs 70, on an average. From fruits to zero-gram trans-fat-free-bakery products, grilled kulchas, muesli, pancakes, hash-browns, waffles, eggs of your choice, American breakfast, English breakfast, and much more... the choice is wide. Even standalone neighbourhood cafes are opening shop early.  | |





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Savitha, who owns a Louis Vuitton bag from every spring-summer, fall-winter collection, thinks it's time her boxer pup basks in luxury as well. She plans on getting her a collar and leash from Louis Vuitton. Well, the day has arrived where pets, too, get the right to make a style statement. The pet accessories market in India has just woken up to smell the coffee. With the sudden spurt in the number of pet spas, day-cares and food product offerings in the past couple of years, it was only time before haute couture took centre stage. Owners of pets are going in for branded collars and leashes. Italian luxury fashion brand Bottega Veneta's fall-winter collection, which has just come into stores across India, includes leashes for dogs. Then there are designer dog coats from Ritu Beri, designer tote bags, and custom-made beds.  | |

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| Driving Retail Loyalty through Real-Time Customer Interactions at the Points of Truth |
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ITC Infotech
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It seems so far ago that retailers knew their loyal neighborhood customers 1:1, engaged them in conversations that held personalized meaning, and were able to enrich shopping experiences by providing information and offers that were relevant and valuable to their loyal customers, while they were in the store, shopping. From those early days of personalized shopping, the two-sided coin of business and technological advancements have spun and told its tale. This paper focuses on taking a critical look at the overall paradigm of loyalty with a dual ambition; first, to separate out transactional and strategic aspects of loyalty, so that the real "transformational" value can be focused on; second, to propose an interesting, easy-to-implement technology enablement idea that could unlock this value for the retailer, and for the loyal customer as well. 

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