| Who is Minding the Store? How to Identify & Develop the Best Unit-Level Managers
CSP
Unit level managers (ULMs) are the unsung heroes who manage a decentralized location of a franchise or corporate chain. Think big- and small-box retailers, restaurants of all kinds, hotels, motels, and convenience, grocery, and drug stores to name a few. ULMs usually report to regional or head office executives and are often thought of as middle management. Nonetheless, they have more clout than the people they report to because, more than any other factor, the quality of the ULM directly affects the ROI of the unit.
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