India Retail News

The last three years have seen a spurt in the number of WFM implementations in the retail space. With 55% of retailers surveyed in a recent RIS Study indicating a major revamp of their WFM systems in the near future, WFM implementations have reached the tipping point. However, the outcomes of WFM implementations have been a mixed bag of successes and failures. But the journey can be made predictable if sufficient preparation and ground work is done prior to embarking on the journey. This paper describes the upfront preparations and the basic foundation that should be put in place before starting the implementation.